Overview
Modern Airline Distribution, Passenger Servicing, and NDC Transformation
AviaPro supports commercial and business airlines in modernizing distribution ecosystems through a combination of operational expertise, passenger servicing support, and next-generation New Distribution Capability (NDC) consulting services.
Our team provides technical support, training, and strategic guidance across the full distribution environment — from Passenger Service System (PSS) migration, passenger bookings, ticketing, queues management, fares, e-ticketing, refunds, and servicing workflows, to modern airline retailing capabilities such as dynamic offers, personalized distribution, ancillary optimization, and NDC-enabled commercial transformation.
By bridging traditional distribution operations with emerging digital retailing standards, we help airlines improve efficiency, strengthen commercial performance, and deliver smoother, more personalized customer experiences.
Highlights
Passenger Servicing Excellence
Optimizing operational workflows across bookings, ticketing, servicing, and distribution management.
Commercial Systems Transformation
Supporting PSS modernization, systems integration, and distribution ecosystem evolution.
Modern Airline Retailing
Helping airlines unlock NDC-enabled personalization, dynamic pricing, and enhanced digital distribution capabilities.
Advisory & Technical Support
Providing strategic guidance, technical expertise, and hands-on support tailored to airline operational and commercial needs.
Focused Areas
Consulting services
Passenger Servicing & Distribution Operations
- Passenger bookings and PNR management
- Availability, schedules, and fares information
- Seat assignments and Special Service Requests (SSR)
- Queues management and servicing workflows
- E-ticketing, Electronic Miscellaneous Document (EMD) issuance, revalidation, and reissuance
- Refunds, void documents, and sales reporting
- Airline Preference Display and distribution optimization
PSS Migration & Systems Support
- PSS migration planning and operational transition support
- Innovation workspace and distribution architecture
- Distribution systems integration and process optimization
- Technical support and operational training
NDC & Modern Airline Retailing
- NDC implementation and integration support
- Dynamic offers and personalized distribution
- Ancillary revenue optimization
- Offer & Order transformation initiatives
- Direct channel and digital retailing strategies
- Real-time commercial and distribution insights
Strategic Advisory & Commercial Transformation
- Distribution modernization strategies
- Operational efficiency enhancement
- Commercial systems advisory
- Customer experience optimization
- Change management and capability development
Resources
Technical Assistance
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Roadmap Creation
Develop your distribution strategy with our commercial and business aviation roadmap creation service, navigating your journey towards an optimized and efficient future.
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Goal Alignment
Get help in translating your distribution goals into actionable strategies that seamlessly integrate with your business objectives.
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Distribution Assessment
Gain clear insights into your commercial and business airlines' distribution strategy with our comprehensive flight distribution review.
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